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Effective Date: December 5, 2025

This Privacy Policy describes how Lord of BMW (“we,” “us,” or “our”), located in Nicosia, Cyprus, collects, uses, and protects the personal data of our customers and website users in compliance with applicable laws, including the European Union’s General Data Protection Regulation (GDPR).

1. Information We Collect

We collect personal information through two primary channels: our service center operations and our online parts shop.

A. Service and Booking Data

When you book a service, repair, or retrofit, we collect:

  • Identification Data: Name, telephone number, email address.
  • Vehicle Data: Vehicle Identification Number (VIN), license plate number, vehicle make, model (E9x, F10, F30, etc.), and service history.
  • Inquiry Data: Details of the issues, maintenance requests, or custom modification requirements.

B. E-commerce and Purchase Data

When you purchase parts through our online shop, we collect:

  • Transaction Data: Billing address, shipping address, and order details.
  • Payment Data: Payment card details are handled securely by third-party payment processors; we do not store full card information on our servers.
  • Communication Data: Records of communications regarding your order or parts inquiries.

C. Website Usage Data

We automatically collect non-personal information about your device and browsing activity using cookies and similar technologies (e.g., Google Analytics) to improve our website experience. This includes IP address, browser type, device type, and pages visited.

2. How We Use Your Information

We use the collected data for the following legitimate purposes:

  • Service Fulfillment: To schedule, perform, and document vehicle services, maintenance, and complex retrofits.
  • Order Processing: To fulfill online orders, manage shipping logistics within Cyprus, and process payments.
  • Communication: To provide service quotes, confirm bookings, notify you about order status, and respond to your inquiries.
  • Safety and Fitment: To verify the VIN and ensure the parts (especially specialized parts for E9x, F10, F30) are correct and compatible with your vehicle, reducing errors and ensuring safety.
  • Marketing (with consent): To send promotional offers or updates about new services and parts, where you have explicitly opted in.

3. Data Sharing and Disclosure

We only share your personal data with third parties necessary for business operations or legal compliance:

  • Shipping Providers: To deliver parts to your specified address.
  • Payment Processors: To securely handle transaction payments.
  • Legal Compliance: If required by law, court order, or governmental regulation in the Republic of Cyprus.
  • Professional Advisors: For audit, legal, or accounting services.

We do not sell your personal data to any third parties for their marketing purposes.

4. Data Security and Retention

We implement technical and organizational measures to protect your data from unauthorized access, loss, or disclosure. We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by Cypriot law. Vehicle service history (including VIN) is retained for an extended period to ensure accurate future maintenance.

5. Your Rights (GDPR)

As a resident of the European Union or Cyprus, you have the following rights regarding your personal data:

  • Right of Access: The right to request copies of your personal data.
  • Right to Rectification: The right to request that we correct any information you believe is inaccurate or incomplete.
  • Right to Erasure: The right to request that we erase your personal data, under certain conditions.
  • Right to Restrict Processing: The right to request that we restrict the processing of your data, under certain conditions.
  • Right to Object to Processing: The right to object to our processing of your personal data, under certain conditions.

To exercise any of these rights, please contact us using the details below.

6. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us:

Lord of BMW Sanayi Bölgesi 15. Sk Nicosia (Lefkoşa), Cyprus [Email Contact Placeholder] [Phone Contact Placeholder]